The A,B,C,H,I,O,P group of vehicles can be rented by those who are at least 21 years old and have a valid driver’s license for 1 year; the D,E,F,G,J,K,L group of vehicles can be rented by those who are at least 23 years old and have a valid driver’s license for 2 years; the M,N group of vehicles can be rented by those who are at least 25 years old and have a driver’s license for 3 years. For extra information, you can contact our Reservation Center +964 750 522 6598.
The minimum car rental period is 24 hours for daily rental and 30 days for monthly rental.
Unlimited mileage, Collision Damage Waiver, Theft Protection are included in the prices of daily car rental services. Fuel, Personal Accident Insurance, Liability Insurance, Super Collision Damage Waiver, Additional Driver, One-Way Fee, Delivery/Collection Fees, Baby Seat, Navigation, and Bridge and Highway Crossing fees / Card Usage Fees will be calculated separately. Delivery of the car to the customer is done with full tank of gasoline. The fuel price difference will be collected along with the service fee if the vehicle is returned with missing fuel or empty tank. In monthly rental services, on the other hand, the mileage is limited to about 3,000 km. Mileage excess fees vary based on the group of the vehicle. You can get detailed information from our reservation center or our offices.
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In order to ensure that the vehicle can be driven by an individual and/or individuals other than the person who rents the vehicle, it is possible to add this to the rental contract with an additional fee, providing the Driver’s License information of the additional driver. In case of an accident by a driver and/or drivers not included in the rental contract, all the insurances will be deemed invalid and both the person who rented the vehicle and the person/persons who drove the vehicle will be separately and jointly held responsible. For price and detailed information you can call our Reservation Center. (Additional driver rental conditions are same as those in the Driving License and Age Restriction)
In the cities and counties where the AVIS offices are located, on the condition that it is within the county municipal boundaries, the delivery and receipt of the vehicle to/from customers, depending on the office availability, will be free of charge (up to 0-26 km). However, in the cities and counties where the AVIS offices are not located, an additional fee is applied for the delivery/receipt services. You can call our Reservation Center or Sales Offices for more information.
The reserved vehicle will be delivered to you, checking your credit limits (credibility, credit score) in our offices. In prepaid reservations, if your credit limit is not deemed appropriate, the vehicle rental fee will be returned to you in 7-14 days. Credit limit checks will be performed in our offices, giving you information.
In delays up to 3 hours in returning vehicles, a 1/3 of the rental price stated in the contract per hour; and in delays exceeding 3 hours, 1 day rental price will be charged.
Total rental amount and security deposits will be collected at the beginning of the rental through the credit/debit card of the person renting the vehicle. Any difference in the invoice amount that may occur at the end of the lease, on the other hand, will be collected or returned, using the same credit/debit card. The credit/debit card holder must be present at the beginning of the rental. The vehicle rental cannot be processed with a credit/debit card belonging to someone else. In addition to the rental fee, a certain amount of deposit, depending of the brand and model of the vehicle, will be collected from the credit/debit card submitted by the customer. Therefore, credit/limit availability of the credit/debit card (as much as total of rental and deposit fee) is required. The amount collected as deposit will be returned to the same credit/debit card at the end of the rental after deducting the amounts not included in the reservation, if any, such as the above mentioned additional services, insurances, missing fuel, damages, fines etc.
The deposit refunds are reflected to your credit/debit card within 1-10 business days, depending on the internal communication process of the bank.
Online reservation page; whether or not a reservation is confirmed, it does not replace a vehicle rental agreement. The AVIS General Rental Conditions will apply for the rentals to take place. The rental will be processed for the person whose name is stated in the Prepaid Reservation Form details. For a prepaid reservation that is made on the Internet, a rental contract is not issued and no procedure is carried out without the presence of the card and the card holder in the office. The rental agreement is issued during the rental process and executed according to the laws and applications of the country where the rental takes place. AVIS will give a full refund of the amount paid by the customer previously, if it cannot provide the rental service due to reasons attributable to it. The AVIS Prepaid Reservations Forms, indicating the prepaid amount, will only account for the amount written on the reservation form for the reservations for which prepayments were made in the rentals processed in the AVIS rental locations. They do not include additional services and assurances and fuel, one-way etc. fees that a customer may demand in the beginning or during the process of the rental. For other services, assurances, expenses or traffic fines and damage costs (in case of fulfillment of the conditions described in the section with respect to the things needed to be done in case of accident and theft) that the amount written in the Prepaid Reservation Forms does not include, it is necessary for our customer to submit his/her credit/debit card during the time of rental. A deposit that varies according to the group of the vehicle to be rented will be collected from the credit/debit card submitted by the customer. For this reason, the credit/debit card must have credit/debit availability for the amounts mentioned above beside the rental price. The amount collected as deposit will be returned to the same credit/debit card at the end of the rental after deducting the amounts not included in the reservation, if any, such as the above mentioned additional services, assurances, missing fuel, damages, fines etc. The Prepaid Reservation Form is valid only for the date range and the amount specified in the form. The rental agreements for the AVIS Prepaid Reservations will be quoted and invoiced based on the daily price specified in the reservation form and the AVIS website. During the reflection of payments to the credit/debit cards of our customers, any commissions, exchange differences, service charges etc. that may be applied for any reason by the banks as the issuer of the credit/debit card are beyond the responsibility of the AVIS commercial brand.
Reservation Cancellation, Refund, Reservation Change, Administrative Fees, Unused Days and Rental Extension:
• If you cancel your prepaid reservation during the day when you made the reservation, all your payment will be refunded to you.
• If you cancel your prepaid reservation up to 3 days before the delivery date of the vehicle to you, 3 days rental fee will be deducted from your prepayment and the remaining amount will be refunded to you. If your rental period is less than 3 days, no refund can be demanded.
• If you cancel your prepaid reservation 3 days or earlier before the delivery date of the vehicle to you, 1 day rental fee of the vehicle you rent will be deducted from your prepayment and the remaining amount will be refunded to you.
• If you do not cancel your prepaid reservation and do not pick up the vehicle, no refund can be demanded.
• In order to cancel a prepaid reservation, you must make a cancellation request via
No changes can be made on a prepaid reservation. If you want a reservation change, you need to cancel the reservation and the cancellation – refund terms stated above apply. After cancelling the reservation, a new prepaid reservation can be made according to the required changes.
After the rental period starts, no refund is made for the unused days in case the vehicle is returned earlier than the date stated in the reservation form. If the customer does not pick up the vehicle on the date and hour stated in the reservation form although a prepaid reservation was made, the collected prepaid amount is not refunded.
For a vehicle rental made through a prepaid reservation, if the rental period exceeds the end date stated in the reservation form, the additional rental fee that occurs as the rental contract is extended will be collected from the credit/debit card initially submitted by our customer, based on the current AVIS Price List at the date of extension.
All kinds of liabilities and traffic fines arising from failure to comply with the applicable traffic laws belong to the user. Traffic fines and penalties for illegally crossing bridges and highways that occur during the rental period and are delivered to us after the expiration of the rental will be collected from the person and/or company stated in the rental agreement. 2$ service fee will be charged for all traffic fines. The time that passes while the vehicles are held by public or local authorities for whatever reason will be considered in the contract period.
In the rentals that will be made at the Erbil International Airport Terminal, the Airport Service Fee can also be calculated. You can call our Reservation Center or Sales Office for price.
Reservation requests for vehicle rentals required abroad can be made through AVIS Reservation Center with number +964 750 522 6598. You can call our Reservation Center for detailed information.
In case of any accident, it is obligatory to keep an accident report, without changing the vehicle’s location, in an appropriate way or to obtain accident, theft and alcohol reports by contacting the nearest police station and to inform the Full Support Line, serving 7/24 with number +964 750 734 8582. In case the vehicle is stolen, it is obligatory to contact the nearest police station and to inform the Full Support Line, serving 7/24 with number +964 750 734 8582. Otherwise, all assurances purchased will be invalidated and all kinds of damages that occurred, including pecuniary and non-pecuniary damages given to the 3rd parties, will be charged to the renter. In case of a failure of the vehicle or support is needed for any reason, it is necessary to ask for help from the support center serving 7/24 with number +964 750 734 8582. Please make sure that the vehicle pick up and return form is filled in and mutually signed during the beginning of the rental and the return of the vehicle.
- To extend, report/change the return day and time of the rental, please call the sales office where you initially rent the vehicle or our Reservation center.
- In case of an accident, failure of the vehicle or any support you may need for any reason during the rental period, you should call Full Support Line with number +964 750 734 8582.
- In case, periodic maintenance kilometer of the vehicle is due during your use, please call Full Support Line to continue your journey safely.
-If the vehicle encounters an accident UNILATERALLY or is stolen, it is obligatory, without changing the vehicle’s location, to obtain accident, theft and alcohol reports by contacting the nearest police station. In case of BILATERAL accidents, on the other hand, the drivers are obliged to fill the Property Damage Accident Report as stated on the report, with the exception of the cases stated below, according to the type of occurrence of the accident. In bilateral accidents, a traffic accident report is arranged by the traffic police only in case of the following situations.
- If the driver drives an undocumented motor vehicle,
- If the driver is a minor,
- If the driver is suspected of alcohol use or mental illness,
- If one of the vehicles involved in the accident belongs to the public institutions,
- If damage is done to the goods belonging to the public institutions,
- If damage is done only to the properties of the 3rd parties,
- If one of the vehicles involved in the accident does not have traffic insurance,
- If the traffic accident results in death and/or body injury.
Explanations regarding our assurances are given below. Explanations are general and for information purposes only. AVIS reserves the right to change this information in the course of time. The guarantees included in your reservation are stated in the price quote and/or the reservation confirmation document. You can purchase those guarantees that are not included in the quote from our sales office in the beginning of the rental period. You can also obtain detailed information regarding valid limits from our sales offices. The Supplemental Liability Assurance (LI- SLI) is an insurance that covers the damages to the 3rd parties. The Super Collision Damage Waiver (SCDW) is an insurance that reduce the excess charge - %2 of the vehicle’s current value. Personal Accident Insurance (PAI) is insurance where the driver and the people in the vehicle are covered within the insurance limits. It is calculated based on the number of the seats in the vehicle.
GUARANTEES STATED ABOVE ARE GENERAL AND FOR INFORMATION PURPOSES ONLY. YOU CAN GET DETAILED INFORMATION FROM OUR SALES OFFICES.